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Please note that our support team is based in the USA, and is available 9am-5pm ET, seven days a week. If you are waiting for help, please read our FAQ below, and try the solutions listed.

Most viewer issues can be resolved by following the steps below.

VIDEO RENTAL FAQS

I'VE PURCHASED TICKETS TO THE RENTAL. HOW DO I ACCESS IT?

• Visit the home page.
• Log into the account you set up during your checkout process. If you didn't create an account, you can create your account here.
• Watch and enjoy!

MY RENTAL SAYS IT IS EXPIRED, BUT I HAVE NOT BEEN ABLE TO WATCH/FINISH IT YET!

• No problem! We will extend your rental for you. You have 3 days to watch the film once you begin, but we understand that some users open the film to make sure it is working, planning to return to watch it at another time, and that sometimes… stuff just happens! We have your back! A member of our support team will write to let you know when your extension has been processed.

HOW CAN I CREATE AN ACCOUNT IF I DON'T HAVE ONE YET?

• You can create your account HERE. Please use the same email that you used for placing your order. Also, make sure the email you use matches the one associated with your chosen payment method (Apple Pay, Google Pay, PayPal). All available payment methods are listed on the site.

MY ACCOUNT DOES NOT HAVE MY PURCHASE HISTORY. HOW DO I USE MY TICKET?

• You may have purchased your rental with a different email than you normally use. Customers who use Apple Pay or Google Pay may have those digital wallets associated with email accounts that you don’t regularly use. Make sure that you are logging in or creating an account with the email used at the time of purchase.

I'M HAVING TROUBLE LOGGING IN. WHAT SHOULD I DO?

• If you're experiencing issues logging in or resetting your password, you might need to create your account. If you didn't log in while purchasing your ticket, an account wouldn't have been automatically created.

CAN I WATCH THE RENTAL VIDEO ON MY TV?

• Yes, the rental can be viewed on your TV, here's how:
• TV with web browser app: Open the browser app on your TV, navigate to the rental streaming page, sign in, and start watching.
• Physical Connection: Use an HDMI Cable to connect your computer to the input on your television.
• Apple TV or Chromecast: Connect your device to the TV, open the rental page on a browser on your mobile device or computer, sign in, and start watching. For detailed instructions, refer to the Chromecast guide or the Apple TV guide.
• Note: Due to Apple restrictions, iOS devices cannot Cast or Airplay directly from the Chrome web browser. However, you can use Airplay through Safari on iOS for Apple TV and other devices supporting Airplay. For more details, please refer to the system requirements here.

WHAT IF I HAVE MORE QUESTIONS?

• No worries! During regular hours our average response time is less than one hour to receive support. We will make sure that you can enjoy this film!!

 Thank you so much for purchasing your rental. We look forward to helping you shortly!